Friday-Monday 6 hours per day (Friday and Monday 8a-4:30p -there is some flexibility with schedule--Saturday and Sunday 2p-8:30pm this will set schedule)
Responsibilities
Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.
Qualifications
Education
H.S. Diploma or General Education Degree (GED) Required
Associate’s Degree with an emphasis in Social and Behavioral Science or Public Relations related field Preferred
Work Experience
1 year of experience in customer service, preferably in a healthcare environment Required
Experience working with complex customer service situations Preferred