Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff. Physicians, Leadership and patient experience department. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources. Supports the ED staff and case management by assisting with patient social issues; including arranging care for assault patients, facilitate post mortem care (including organ donation as appropriate), family grieving and family support in critical situations.

Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff. Physicians, Leadership and patient experience department. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources. Supports the ED staff and case management by assisting with patient social issues; including arranging care for assault patients, facilitate post mortem care (including organ donation as appropriate), family grieving and family support in critical situations.

Education

• Associates Degree Required


• Bachelor’s Degree with an emphasis in social and behavior science or public relations-related field Preferred

Work Experience

• 2 years of experience in a healthcare or social service setting. Four years of additional related work experience can be substituted for degree requirement Required

Licenses and Certifications

• None Required

Piedmont Athens Reg Med Ctr