JOB PURPOSE: 
Serves as a liaison between the organization, patients, and patients' relatives. Responsible for 
communicating the patient’s problems, questions, complaints, and concerns to the appropriate staff 
members. Provides a specific channel for patients and families to obtain information, general assistance, 
complaint resolution and referrals to appropriate resources

MINIMUM EDUCATION REQUIRED:
High School Diploma 
MINIMUM EXPERIENCE REQUIRED:
One (1) year of experience in customer service, preferably in a healthcare environment.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None.
ADDITIONAL QUALIFICATIONS: 
Experience working with complex customer service situations preferred. 
Two (2) year college or Associate’s degree with an emphasis in Social and Behavioral Science or Public 
Relations related field preferred.